Richard Yu

Co-Founder · Managing Partner, Marketing & Operations

Co-founded a tech-forward, 5,000 square foot restaurant and cocktail bar at 478 Green Street in the landmark Old Spaghetti Factory building. Led concept development, fundraising, vendor partnerships and operating systems (OpenTable for reservations and guest profiles, Toast for point of sale and payments), brand and local growth strategy. Opened December 17, 2025 with partners Victor Pichardo and Jacob Cortes. Featured in The Infatuation, SFGATE and The San Francisco Standard.

Managing Partner

Founded January 2020 as a boutique consulting and investment firm for go-to-market strategy, product development and business operations. Incubated and launched ventures across SaaS and hospitality, advised 5+ companies across SaaS, services and non-profits, consulted with Fortune 100s including Verizon, State Farm, Capital One and Sam's Club on marketing operations, and runs the investment arm: ten portfolio companies, $40M+ in assets under management, co-invested alongside Andreessen Horowitz, Y Combinator, Tiger Global and Paradigm.

Co-Founder

Social media attribution SaaS (B2B and B2C). Designed and product-manages an app that saves creators' social content to a personalised map, with back-end creator attribution for business owners.

Founder & Product Lead

Built and launched a SaaS productivity platform from concept to beta (Laravel, PHP, JavaScript; Google and Microsoft authentication), owning product strategy, UX, customer discovery and go-to-market. Structured a strategic partnership that transferred product ownership with long-term collaboration. A Rich Ventures portfolio company.

Director, Strategic Account Management (Customer Success)

Led the enterprise customer success organisation for a $90M+ ARR portfolio of Fortune 100 clients at the direct mail and address verification automation platform. Drove 15% year-over-year growth with 0% churn across strategic accounts and built the onboarding, expansion and retention processes behind it.

Backed by Y Combinator, First Round Capital, Floodgate, Initialized Capital, Polaris Partners

Founding Head of Solutions Engineering · Manager, Customer Success (Enterprise)

Built the go-to-market infrastructure across pre-sales, implementation and customer success at the people analytics and org chart platform as it grew from under $1M to $6M+ ARR, with 0% churn across the enterprise customer base.

Backed by Andreessen Horowitz, Cowboy Ventures, SemperVirens, Elad Gil, Cox Enterprises, Abstract Ventures

Customer Success & Partnerships

Managed the SMB portfolio and its revenue operations with 100% retention at the B2B sales prospecting platform, and built customer journey frameworks with the sales and product teams.

Backed by Cathay Innovation, Eight Roads Ventures, Alumni Ventures, LAUNCH Fund, Draper Associates, Fresco Capital, Strong Ventures

Director of Programs & Operations

501(c)(3) serving 100+ young people a year. Led operations, academic services, marketing and administration, and built the operating systems and digital infrastructure behind the programs.

Founding Head of Solution Engineering · Manager, Customer Success

Built and led the solutions engineering and customer success functions from inception at the marketing operations and offer management platform for financial services. Managed $7M of enterprise ARR (half of company revenue) with 0% churn, improved campaign performance by 75% and cut operational costs by 40%.